Patient Information

Patient Information

We provide specialized rehabilitative services to our patients in the communities we serve. We often see patients who are recovering from disabilities caused by injuries, illnesses, or chronic medical conditions.

Patient Information

At Green Bay Rehabilitation Hospital, we are passionate about patient care. We consider it a privilege to be able to provide services to our patients and their family members. We are committed to providing the highest level of care available, and never take our responsibility to our patients for granted.

We strive to create healing and nurturing environments for our patients that not only meet their medical needs, but address their emotional and social needs as well. We believe that this comprehensive approach can help our patients recover more fully – allowing them to return home with the highest level of independence possible, and helping to minimize any return hospital visits.

Your Hospital Stay

When you are admitted to Green Bay Rehabilitation Hospital, a team of healthcare professionals will work with you and your family members to ensure that you reach the highest level of recovery possible.

During your stay, if there is anything we can do to make your visit more conducive to your healing process – or if you have a question or concern – we encourage you to talk to any member of your medical team or the management staff.

In addition, after you leave, you may receive a survey in the mail with questions about your hospital experience. If you receive one of these surveys, we ask that you please complete it so we may continue to improve our patients’ experiences. All your responses are compiled by a company independent of the hospital, ensuring that your responses will remain confidential.

Leaving the Hospital

As we plan for your discharge from the hospital, you and your family members will be an integral part of the process. We want you to be confident and knowledgeable when you leave. Beginning with the time you are admitted, your case manager will provide you with options and explain guidelines regarding insurance coverage. When you are discharged, a summary report of your health care will be sent to your physician and other health care professionals as requested. Most importantly, your case manager will be sure that you and your family receive the education – and if necessary – additional healthcare support to continue your recovery.

Upon Arrival
  • Meet with admissions representative and receive patient care binder to be utilized in collaboration with your care team throughout your stay.
  • Show you to your room.
  • Introduce you to our hospital staff.
  • Assess your medical and rehabilitation needs.
Daily Routine
  • A rehabilitation physician will visit with you a minimum of three times per week.
  • Other specialized physicians will be available to address additional medical conditions as needed.
  • Nursing care is provided 24/7.
Daily Therapy
  • Your personalized therapy plan may include physical, occupational and/or speech therapy/prosthetics/orthotics.
  • Therapy participation requires a minimum of 3 hours per day, 5 days a week, or a total of 15 hours each week.
  • Your therapy schedule will be provided to you on a daily basis.
What to Bring
  • Driver’s license or government issued ID.
  • Medical insurance card.
  • Pharmacy insurance card.
  • Living Will/Advanced Directive.
  • Power of Attorney Documents (if applicable.)
  • Toiletries (i.e. toothbrush, toothpaste, comb, deodorant.)
  • Prescription items (i.e. dentures, glasses, hearing aides, etc.)
  • C-PAP machine or your assistive devices (walker, power wheelchair, etc.)
  • Full and current list of your medications.
Discharge Planning

From the time you enter our hospital, your care team will work with you and your family to ensure a smooth transition from hospital to home. Through continuous education and training, we instill our patients and families with the confidence and knowledge needed to support a safe discharge. Your discharge planning will consist of:

  • A family conference if needed with your case manager to provide education and discuss needs, goals, and concerns.
  • A weekly care team meeting to review your progress.
  • A weekly follow up meeting with your case manager.
  • A review and coordination of potential equipment or continued supportive healthcare service needs.
  • A meeting with Pharmacist and Case Manager on the day prior to discharge.
Discharge Day
  • Discharge to home typically occurs in the a.m. hours, but will be determined by your medical team.
  • You will receive written prescriptions for your medications and discharge instructions, including follow up appointments.
  • A summary report of your care will be sent to your physician and other healthcare professionals as needed.

Other Hospital Information

Below is additional hospital information to help make your stay as comfortable as possible for you and your visiting family members:

Getting to Green Bay Rehabilitation Hospital
The hospital is located on the Aurora BayCare Medical Center Campus, inside of the Horizon Complex. From Hwy 43, take the Mason Street exit.  From there, take a right onto Challenger Drive and then another right onto Voyager Drive.  The hospital will be located on your right. Click here to view map.

Patient parking lots are clearly marked and available in front of the hospital.

Every patient room has its own phone with a dedicated phone number. You may share this phone number with family and friends so you can receive incoming calls during your hospital stay. If you wish to call outside the hospital from the phone, you can make local calls by dialing “9” first.

Cell Phones
Cell phones are permitted in the hospital, however, please be considerate of patients and others around you when making a call.

The hospital provides free wireless Internet access to patients and their visitors. You and your family members may access the Wi-Fi through your personal tablets, computers, and other devices.

The television in your room has access to the cable network. A listing of cable channels is available in your room.

You may bring your own comfortable clothing and shoes to wear during your hospital stay. Hospital gowns will be provided if you choose not to do so.

Your meals will be provided in your room. Family members and guests are invited to purchase meals from our cafeteria and join you during meal times.

Cafeteria Hours:

Breakfast: 7:30 a.m. – 9:15 a.m.   Lunch: 11:30 a.m. – 1:30 p.m.  Dinner: 5:00 p.m. — 6:30 p.m.

Please note that for our patients’ safety, we have modified our visiting hours and procedures. Please contact us to confirm our current visitor practices.

With your permission, visitors may stay overnight. Please be sure to let a member of the medical team know so that proper arrangements can be made. While family and friends are welcome, it’s important that visits not interfere with your health care.

Belongings and Valuables
You are responsible for your personal belongings. It’s best not to keep any valuable items in your room. Also, you are responsible for any removable dental devices or hearing aids. Please keep them in a safe place. It’s not recommended that you leave them on your meal tray, in bed linens or under pillows.

Bill Payment
Please click here to pay your bill online.

Destruction of Medical Records
It is the policy of Green Bay Rehabilitation Hospital to authorize the disposal of any medical records on or after the tenth (10th) anniversary of the date on which you, the patient, were last treated at this facility.

If you, the patient, are younger than 18 years of age when you were last treated, Green Bay Rehabilitation Hospital may authorize the disposal of medical records relating to you, the patient, on or after the date of your twentieth (20th) birthday, or after the tenth (10th) anniversary of the date on which you were last treated, whichever date is later.

Green Bay Rehabilitation Hospital will not destroy medical records that relate to any matter that is involved in litigation if the hospital knows the litigation has not been fully resolved.

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The terms "Ernest Health," the "Company," “we,” “us,” or “our” as used in this website refer to Ernest Health and its affiliates, unless otherwise stated or indicated by context. The term “hospitals” or "facilities" refers to entities owned or operated by subsidiaries or affiliates of Ernest Health. References herein to "Ernest Health" or to "our employees" refer to employees of affiliates of Ernest Health.